Shipping & Returns

Shipping & Tracking

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In order to offer premium quality items, all products will be only shipped from our factories after careful checking.

To protect painting well during international shipping, all paintings are ROLLED(Unframed/Not stretched) and shipped in a quality plastic/cardboard tube to avoid damages, it’s 100% safe and painting comes back to its original/flat state once you stretch it on a wooden base. You can decide to frame it or simply stretch it at any of your local framing shop, depends on your taste, it’s beautiful both way.

Handling Time

Usually handling time may take about 2 business days and 3-4 days for order placed on weekends. Once item is shipped out, we will send you email with a tracking number. For the custom make order, item needs to be produced first and then we will ship it out.

Shipping Options & Time

Handling time is excluded in the shipping time.

Total Delivery Time = Handling Time/Producting Time + Shipping Time

We do not offer shipping or delivery on Saturday, Sunday, or holidays.

*Please Note:

Information Required:

A valid email address and telephone number is required for all orders and the exclusion of this information may result in a delay or cancellation with full refund of your submitted order.
Orders returned to our warehouse due to incorrect or missing address information may be subject for customer payment in order to reship order.

Shipping to an Address Other Than Your Billing Address

If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company or require additional information from you to verify that you are indeed the cardholder. Your order will not be shipped until your payment information has been confirmed. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, call the 1-800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

Customs Information

We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.

We will not be liable for packages refused or held by your respective country Customs for delivery.

We request that you contact your respective Customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed. When ordering from popcanvasart.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Returned, Refused and Seized Packages

You should always contact your customs office or other appropriate authority before you place an order, to understand regulations or restrictions that may apply. Not understanding your country's regulations can result in your order incurring high import duties or your delivery being delayed, or returned to us.

Before you make a purchase, please read our disclaimer regarding returned, refused or seized orders.


Address or other customer error: If a package is returned intact to popcanvasart.com due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise only, minus a 20% restocking fee.

Violation of laws: If a package is returned to popcanvasart.com due to violation of a country's laws, the customer will be responsible for any fees (such as quarantine, warehousing or shipping) billed to popcanvasart.com. A refund will be issued for merchandise only, minus a 20% restocking fee.

Customer refusal: If a customer refuses a package because of additional fees (or for any other reason), popcanvasart.com will issue a refund for merchandise only, minus a 20% restocking fee, upon receipt of the returned package and inspection that all original shipped goods have been returned. The customer will be responsible for any shipping fees incurred.

Customs seizure: If a package has been halted/seized by customs or abandoned by the shipping carrier, the customer will not receive credit for the order. If and when popcanvasart.com receives the returned package intact, a refund will be issued for merchandise only, minus a 20% restocking fee.

Lost packages: Lost packages must be reported to popcanvasart.com within 45 days of date of shipment confirmation. popcanvasart.com cannot be held liable for refunds or replacements for more than one per calendar year (not to exceed a total value of US$200). For any returned package: For any order that is returned to popcanvasart.com, if return shipping cost is greater than the cost of goods ordered, popcanvasart.com will instruct the carrier to abandon the package. In such a case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost.

Destroyed or unreturned packages: If a package has been destroyed by customs or the carrier, or has otherwise not been returned to popcanvasart.com, we cannot issue a refund for the order.

Any duties or taxes that may apply are your responsibility.

Return & Exchange

We hope that you’ll be very satisfied when you receive your order.

However, we understand that there will be those unique circumstances in which an order needs to be returned or exchanged. (Please note our Special Restrictions section for return exclusions).

Therefore we’ve streamlined our return process in order to better facilitate your refund and/or exchange. We will process refunds or exchanges according to the guidelines below.

Replacement for Damaged or Defective Items


We pack all paintings in solid tube very carefully, normally it will arrive to your home safely. However, sometimes, it might arrive damaged, so, VERY IMPORTANT! Unpack the package in front of the courier, if it's damaged, please follow the below STEPS:

1. Please ask courier man to write “the item is damaged/broken” or something like that on the waybill.
2. You can have the paintings after you and courier man both confirm the damages, ALSO, make sure courier man write the package and item is damaged on waybill.
3. Call the courier company to claim, you will be required to provide photos of the damaged package and item, also a claim form to fill out, after all, you will get a CLAIM NUMBER, which mean the courier company accept the claim and confirm the damages, please send me the claim number and photos of each side of the package, and damaged parts on painting to me, I will arrange to deliver a new painting immediately.
4. If courier man just leave package at your door, there is no way you can confirm damages in front of courier man, please ignore NO.1 and No.2, do No.3 above.

Keep the damaged painting and the package until the problem is solved.

Although each outgoing order is carefully inspected before being sent out, for those items that arrive damaged and/or defective we will gladly replace the product or approve the item to be returned for a full refund.

* Special Restrictions

• We will not charge a restocking fee for an exchange, but customers may have to bear the shipping fee. For refunds, the shipping fee and restocking fee (15% of the product price) will be deducted from your refund. But if the error is our fault, you will get a full refund. After your exchange or return request has been confirmed, you will be given a return address to send the items back to us.
• If you want to exchange or return a product, please email pictures of the items first. You may make an even exchange for the same identical item, or you may exchange it for a different style and pay the price difference.
• We cannot accept items that are not in original factory condition. The returned items must be unaltered, unworn, undamaged, and all tags and packaging must be included and attached.
• Items that have been opened or used, unless damaged or defective, cannot be returned.
• If your order included a FREE gift with purchase, in order to receive a full refund, the FREE gift must also be returned.
• FREE gifts in themselves do not carry any monetary value and are not returnable or refundable for cash.
• Gift cards are not replaceable if lost or stolen; and not returnable or refundable for cash.
• Sale items are not returnable or refundable for cash. Items bought with points are only returnable or refundable for points.

Return Process:

Step 1:
Within 7 days after receiving your order, email our Customer Service at service-customers-24h@hotmail.com to explain the reason for the return/exchange and to request a Return Authorization (RA) number. Only those returned packages that include an RA number will be accepted. We have every right to refuse to sign for the package if you send it back without our authorization! Otherwise, you will be responsible for all the losses arising there from.

Step 2:
Prepare returned items in secure packaging, including the original order invoice with the Returns section completed.

Step 3:
Ship returned products via insured or traceable method of shipment to the Returns Address that we will provide to you. And when you ship out the items, please email the tracking number to us also.
Upon receipt of your returned item(s), we’ll further inspect the items and your refund will be processed. All refunds will be automatically applied to your credit card or original method of payment within 7 to 10 business days.